Customer FAQs

We are an online shop, so do not have a physical showroom. Please view each supplier separately to see their locality and services.

No, just proceed through check out, upon checkout, select guest.

If you believe your details are incorrect, please send correspondence to[email protected]including your order number, we will then be able to help and update your details.

In most cases, we will be able to amend the order, but if the order has already been processed, then this may not be possible.  Please email[email protected]in the first instance, and we'll try our best to help.

Please check your junk and spam folders; this is the most common reason for not receiving emails.  We recommend you add our email address [email protected] to your address book to ensure you receive all future emails from us. If you’re still having trouble locating your emails, please get in touch with us.

Please refer to the individual seller’s delivery guidelines.
We want your purchase to be perfect for you. Please refer to each individual seller's returns policy within their profile before purchasing.
Yes! That’s the great thing about Emporella, you really can shop till you drop!
All payments will be sent from you, directly to the seller. At the checkout you will be given the option to pay using either stripe or PayPal.
Yes. To write a review go to the page of the product you bought and click on ‘Reviews.’ You will then be able to leave a rating and a review for that specific product.
Supplier FAQs

Not currently, Emporella plans to be the biggest wedding platform in the UK, champion British businesses and independent makers.

At Emporella we’re looking for high quality wedding suppliers. To register to sell on Emporella, please sign up here: We will then review your details, and if successful you can begin to set up your shop in no time!

We do prefer our suppliers to have either professional or high quality, clear and well-lit product images. This is to improve the buyer’s experience and ultimately help maximise sales. If you need to update your product photography, we have several preferred photographer partners that we highly recommend.

We aim to have an extensive category list, however if your product doesn’t fit into any of our existing categories, please email us at [email protected]. Remember to list your products under one of our themes too!

No, at this time we are only accepting sellers with new wedding items to sell.

We have created aSellers Guideto walk you through each step of setting up your shop. If you still have any questions, please contact[email protected]

Yes! We love personalised items as they can make brides and grooms feel special and cater to their specific needs. Please add product as a configurable product, if you get stuck please refer to your user guide or contact us on [email protected].

We welcome all bespoke designers on Emporella. A bespoke item needs to be listed online with clear descriptions where you can set the standard size and timings.

When a buyer purchases an item from you, you will be notified via email to your registered email address.

You also can log into your supplier dashboard, where you can view your sales, download invoice, packing slips etc.

Yes! We are proud of each and every Emporella supplier and we want to shout about the awesome products on our marketplace. Marketing is an important tool that we are investing heavily in to promote Emporella and our growing marketplace.