The Handmade Cracker Company

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About Us

A tiny business making beautiful crackers. We aim to create something really special just for you. All of our eco friendly crackers are made by hand in Bristol with beautiful ribbons and forest friendly papers. Everything is designed in house to help you celebrate any occasion.

Shipping Policy

All of our products are handmade to order and dispatch time varies throughout the year. Currently dispatch time for cake toppers is 3 working days and crackers up to 10 working days with larger orders possibly taking longer, please get in touch for details or an estimated delivery time if you wish to place a large order.

All our orders are sent with Royal Mail 1st Class. We offer free delivery on all cake toppers, party straws and cupcake toppers. Delivery charge for crackers is £3.75 anywhere in the UK. Unfortunately at this time we are unable to ship crackers outside of the UK.

To upgrade your delivery to Next Day Guaranteed please select this option at checkout. Please note that selecting this option will not speed up the dispatch time for your order, only the delivery time.

 

Return Policy

Please get in touch if you are unhappy with your order or have changed your mind. Please notify us within 14 days of receiving your order that you wish to return it to us for a refund. You will then have 14 days to return your order to us and we will refund your order within the next 14 days, please retain your proof of postage as we cannot be held accountable if your order isn't returned to us. We will only pay for return postage if your order is faulty.

 

Unfortunately for any orders that have been customised or personalised we are unable to offer a refund unless products arrived damaged or faulty. If this is the case please take a photograph and email it to use as soon as possible.