1). The contract between us We (‘Emporella’) must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. All orders are subject to acceptance by us; our acceptance of your order brings into existence a legally binding contract between us.
2). Emporella does not accept responsibility for any damage arising from the use of our products. Our products contain small parts and are not suitable for young children.
3.1). The prices payable for goods that you order are as set out on our website. All prices given are in Pounds Sterling and include UK standard delivery. We accept most major credit and debit cards through our secure payment server. No credit or debit card details are stored on our database.
3.2). You will be required to pay extra for delivery outside the UK and it might not be possible for us to deliver to some locations. Our delivery charges are set out on our website.
4). Right for you to cancel your contract
4.1). Subject to clause 4.5 below, you may cancel your contract with us for the goods you order at any time up to 24 hours after your order. This will need to be notified in writing to [email protected]
4.2). Where you wish to cancel your contract in accordance with clause 4.1 above you must notify us in writing.
4.3). If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract prior to receiving the goods and we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
4.4). Once you have notified us that you are cancelling your contract, any sum debited to us from your credit or debit card will be credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you.
4.5). Loss or damage during transit shall be at your own risk. We therefore advise that you track and insure your parccel. We recommend that you insure returned goods for the full value as Emporella cannot be held responsible for lost or damaged packages. We recommend that you retain your proof of postage.
4.6). Our delicate products are carefully packaged to ensure that no damage will occur during transit. Should you decide to return your item to Emporella, please ensure that it is packaged in the same way as it was sent out to you to avoid damage. We are unable to offer refunds on items that are returned in poor condition.
4.7). The right to cancel your contract with us in accordance with clause 4.1 above, shall under no circumstances apply to any:
4.7.1). Contract entered into for the supply of bespoke products; Bespoke commissions cannot be cancelled after a week of placing the order. Bespoke items are made for you personally and once all the actions have been agreed from ourselves and the customer this is final. No returns or refunds can be given on a bespoke piece that has been accepted by you the customer unless damaged.
4.7.2). Contract entered into for the supply of earrings, due to hygiene reasons; or
4.7.3). Items that have been worn or had their swing tags removed.
5). Cancellation by us
5.1). We reserve the right to cancel the contract between us if:
5.1.1). We have insufficient stock to deliver the goods you have ordered;
5.1.2). We do not deliver to your area; or
5.1.3). One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
5.2). If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.
5.3). We will not be obliged to offer any additional compensation for disappointment suffered.
6). Delivery of goods to you
6.1). We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.
Ready to ship pieces will posted within 2-3 business days of your order placement. All orders in the UK will be delivered for free. All orders over £100 will be need signing upon delivery.
Rest Of The World Orders
All items are posted within 2-3 business days, please contact for a quote.
Emporella will advise customers when goods have been dispatched. Any unforeseen delays will be notified to the customer.
6.2). Delivery will be made as soon as possible after your order is accepted and in any event within 30 days of your order.
6.3). Please note that all items will require a signature upon delivery. If you are unavailable to sign for your parcel it will be held at your local sorting office for collection.
6.4). You will become the owner of the goods you have ordered only when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk. You will remain liable for the loss or destruction of the goods until such time as they are returned to us.
6.5). We cannot be held responsible for any delivery delays once the goods are in possession of the delivery service used.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact email address [email protected]. All notices from us to you will be displayed on our website from time to time.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
9). Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the United Kingdom Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10). Governing Law
The contract between us shall be governed by and interpreted in accordance with the law of England and Wales and the courts of England and Wales shall have non-exclusive jurisdiction to resolve any disputes between us.
11). Entire agreement